Frequently Asked Questions

How do I receive the media once the session is complete?

Once the session is completed, editing will begin as soon as possible with the aim to deliver the images within 2 business days in most cases. After the editing is complete, the images will be delivered via email through a cloud delivery platform. At the time of writing, the platform I use for delivery is pCloud (primary) or Sync which are similar to websites such a DropBox and GoogleDrive in how they work. Both pCloud and Sync are significantly more secure with user data than many of their competitors and while it may not be important to everyone, I know it's important to some and as such I've chosen to go with the most secure and reliable platforms that I can find.

How do I make payment for the session?

I often get asked if payment is required before the session or at the time of booking. Unlike some photographers, in most instances, I don't request payment until AFTER the session is complete. I personally don't like being out of pocket for something that's not finished and I don't expect my customers to be out of pocket either. The only exception is when there are sessions that take up large sections of time, such as full day and multi-day sessions, I will request a non-refundable 30% deposit to book the time in. All payments need to be made in full via Bank Deposit, the details of which are provided on the invoice which will be emailed through to you once editing has started. For vendors and first-time clients, payment must be made before the images or video are delivered. For new on-going clients, once a relationship has been established I'm happy to work within your pay cycle where ever possible after a minimum of 3 sessions have been completed and paid for.

Do I own the images once they're delivered?

All copyright for images and video that are delivered is retained by the photographer and as such you don't outright own the images, however, my licensing also covers a very broad spectrum of use cases so you won't really be limited once you want to use them. To make things clearer, below are how the images can and can't be used. Standard Licenses (Default) Media provided by Gold Coast Property Photography may be used for the purpose of listing the intended property for sale or for rent, eg; standard licenses do not permit using the images from one property, such as an apartment, for use on multiple listings of the same floor plan. Vendors who book may use the images for their own "For sale by owner" or similar marketing or may share the images with their listing agent. Agents who book photos may use the images within their own agency but may not share the images with another agency under any circumstances. I often get asked if vendors are able to keep a copy of the photos, which is perfectly fine, so long as the images aren't used as part of a portfolio - such as an interior design portfolio. Commercial Licenses & Portfolio Media from commercial and portfolio licenses are designed for people who are needing to list with multiple agents, market a display property for multiple concurrent listings. If you are marketing a property, such as a complex of townhouses and apartments that share similar floor plans, this is the license best suited for you. Additional Licenses Additional licenses may be purchased for those who would like to use the images or video for their own marketing as part of a portfolio. Restrictions on all licenses The biggest restriction is simply that you cannot share or sell images and video with other third parties who are intending on using the images for their own marketing. For those who need full copyright transfer to on-sell images may request to buy the rights to the images.